Resume

• Configuration, maintenance, and administration of Atlassian Data Center products (Jira Software, Confluence, Jira Service Management, including multiple apps)
• Help create and configure Jira projects, queries, and reports as required
• Train employees and new hires on Jira and brief teams on new functionalities
• Work with many project teams to support their agile journeys with efficient usage of the Atlassian toolset
• Create ScriptRunner Groovy scripts

• Managed Atlassian product procurement and license renewals in coordination with a certified Atlassian Solution Partner
• Configured, maintained, and administered Atlassian Cloud products (Jira, Confluence, Jira Service Management, Jira Product Discovery, Atlas, Opsgenie, and 3rd party apps)
• Supported project teams by creating and configuring Jira projects, filters, dashboards, and reports
• Researched and implemented improvements to Jira and Confluence to meet evolving team needs

• Configuration, maintenance, and administration of Atlassian Cloud products (Jira Software, Confluence, Jira Service Management, Jira Product Discovery, Atlas, Opsgenie, including apps)
• Help creating and configuring Jira projects, queries, and reports as required
• Train employees and new hires on Jira and brief teams on new functionalities
• Research and implement new approaches on Jira and Confluence usage
• Work with a broad range of project teams to support their agile journeys with efficient usage of the Atlassian toolset

Work ended due to unexpected company-wide redundancy

• Configure and maintain the Atlassian Data Centre and Cloud products: Jira Software, Confluence, Jira Service Management, Assets, and other related applications to align with organisational needs and best practices
• Customise workflows, schemes, screens, and other configurations to accommodate specific project requirements
• Manage user access, permissions, and security settings within the Atlassian suite
• Provide user support, troubleshoot issues, and assist with onboarding new users
• Act as a primary point of contact for Atlassian-related incidents and problems, coordinating with vendors and support teams to resolve issues promptly and minimise impact on business

Other Positions Held: Helpdesk Technician, Procurement Assistant

• Installing alarm, access control, IP camera surveillance systems, intercom, and fire alarm systems
• Preventative maintenance of existing sites
• Installation and testing of cabling on commercial and new private development sites, including CAT6 cabling and fitting off new devices
• Ensure high level of customer service, satisfaction, and communication

• Installing alarm, access control, IP camera surveillance systems, intercom systems, cabling, conduits, and fitting off new devices
• Fusion splicing with Fujikura 70S+
• Installation and testing of CAT6a cabling on commercial and new private development sites
• Ensure high level of customer service, satisfaction, and communication

• Installing the latest technology for high-speed broadband, Wi-Fi, and television services; line and antenna systems installations; performing antenna and path alignments
• Signing client contracts with clients on site

• Painted and polished engine parts for cruise ships
• Carried out proactive preventative maintenance tasks on plant equipment
• Performed ad-hoc tasks, e.g., moving parts around the factory with a forklift and ensuring workplace safety

• Soft and hard landscaping: tree and shrub planting, paving stone and turf rolls installation
• Construction of retaining walls and wooden fences
• Operating small excavators, skid steers, loaders, and trucks

• Ploughing, planting, harvesting, general farm upkeep, and machinery maintenance
• Flood irrigation, operating pumps, and various small and large farming machinery

• Installation of security and fire alarm systems, parking automation, and surveillance cameras
• Installation of computer networks and access control systems

• Ploughing, planting, harvesting, general farm upkeep, and machinery maintenance
• Flood irrigation and operating various farming machinery

• Installed the latest technology for high-speed broadband, Wi-Fi, and voice services; performed CAT5 line system installations; configured routers; and set up set-top boxes

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